• The difference between "leadership" and "management";
• A practical definition for successful leadership; and
• The "essential" element of leadership.

• The critical nature of knowing your followers;
• Five things to know about every follower; and
• The single most dangerous leadership myth.

• The three ingredients for successfully earning respect;
• How to be consistent; and
• The value of quality decisions.

4.  Commandments for Leaders
Successful leaders practice three absolutes. You will learn:

• The importance of vision and its impact on organizational destination;
• The nature of honesty; and
• How to be an integrity-based leader.

5.  Cardinal Sins of Leadership
Three actions destroy the ability to lead and influence. You will learn:

• Ways to provide appropriate attention to sensitive issues;
• Steps for taking action during difficult times; and
• Keys to controlling emotions, specifically anger.

6.  The Power of Empowerment
Is your organization really empowered? You will learn:

• Two types of organizational authority;
• Common applications of power in the workplace; and
• True empowerment defined.

7.  Six Levels of Empowerment
What’s the difference between empowerment and delegation? You will learn:

• The stumbling blocks associated with empowering a workforce and
• The six levels of empowerment.

8.  The Essence of Personal Motivation
Managers and supervisors agree the biggest professional challenge they face is motivating their people. You will learn:

• Two motivational truths;
• Two types of motivation; and
• Three common organizational motivators.

9.  Leading the 'New Breed'
It's a fact - today's employees are a breed apart. You will learn:

• Who is the 'new breed' of employee;
• Three universal characteristics of the 'new breed;’ and
• Practical effects of information, mobility and protection.

10.  Addressing the Challenges of Change
There is one constant in today's organizations - change! You will learn:

• Three valuable characteristics of change;
• Two truths concerning change; and
• The most important question regarding change.

11.  Evolving Leadership Styles (Part 1)
Styles of leadership have changed - have you? You will learn:

• Two common leadership approaches;
• The organizational impact of autocratic leadership; and
• Three variations of autocratic leadership.

12.  Evolving Leadership Styles (Part 2)
Leadership styles change as employees change. You will learn:

• What democratic leadership is and
• Three necessary aspects of democratic leadership.

13.  The Nature of Human Nature (Part 1) - "Methods for Determining Individual Needs"
As a leader, do you often find it difficult to understand the behavior of people around you? You will learn:

• The cornerstone of all human behavior and
• Three methods for determining individual needs.

14.  The Nature of Human Nature (Part 2) - "The Results of Unsatisfied Needs"
Are people working for you or against you? You will learn:

• Three predictable responses to unsatisfied needs;
• Two types of professional withdrawal; and
• The effects of withdrawal, aggression, and rationalization.

15.  The Nature of Human Nature (Part 3) - "Facing The Fearsome Facts"
One of the greatest barriers to professional success is fear. You will learn:

• How professional fears develop;
• How to replace fear with confidence; and
• The four universal fears and their professional impact.

16.  Earning the Right to be Heard
Do you have great ideas to share, but no one is listening? You will learn:

• The impact of communication on leadership success;
• Specific barriers to "being heard"; and
• Five questions you must anticipate and answer.

17.  Who Wants to be Trusted?
Trust serves as the foundation of all positive human interactions. You will learn:

• The critical nature of trust in professional relationships;
• The key factor in trust; and
• Five steps to establishing trust among leaders and followers.

18.  Understanding Human Conflict and Confrontation
As long as there are people, there will be people problems. You will learn:

• The difference between conflict and confrontation and
• Two types of professional confrontation.

19.  Practical Steps for Managing Confrontation (Preview this Course)
If one can predict a crisis, the crisis can be avoided. You will learn:

• How to prepare for confrontation;
• Steps to manage emotions; and
• Methods to maintain two-way communication.

20.  Five Steps to Effective Decision Making
Successful decision making is a key to building a successful leadership foundation. You will learn:

• How to develop decision making tools;
• How to position yourself for decision making success; and
• The critical nature of timing on decisions.

21.  Pitfalls of a Losing Attitude
Often it is our attitude that hinders our ability to lead. You will learn:

• How attitude affects leadership ability;
• Gossip -- the attitude killer; and
• Four pitfalls of a losing attitude.

22.  Cornerstones of a Winning Attitude
Are winning attitudes born or built? You will learn:

• The role of a positive attitude in successful leadership;
• How to demonstrate professional courage;
• Four cornerstones of a winning attitude.

23.  The Secrets of High Achievers
Why do some people consistently outperform others? You will learn:

• The difference between high achievers and those who are not;
• Seven criteria for making effective goals; and
• Six habits high achievers employ.

24.  Fourteen Professional Enhancement Ideas
Do people see you as the leader and the professional you wish to be? You will learn:

• The importance of professionalism;
• How to establish a professional presence; and
• The magic of doing more than is expected.