Print the Student Note Taking Guide (This link will open a PDF file in a new window, so disable any popup blockers you may use.)
Use the "Help" button located in the top right corner of any screen to access instructions about course navigation and taking this course.
If one can predict a crisis, the crisis can be avoided. You will learn:
• How to prepare for confrontation;
• Steps to manage emotions; and
• Methods to maintain two-way communication.
Support Materials
Print the Student Note Taking Guide now. You will need it to take notes while watching the video presentation.